The countries currently available for delivery are shown at checkout.

If your country is not available, please contact me before placing an order.

Shipping costs depend on:

• The type of product
• The size and weight of the package
• The delivery destination
• The selected delivery service

The final delivery cost is shown at checkout before payment.

Preparation time is shown on each product page.

Personalised products are prepared after payment and after I receive all the information or photographs needed for the order.

If your order contains different products, they may be sent together when the complete order is ready.

The expected preparation and delivery period is shown on the product page or at checkout before payment.

Delivery time begins after the order has been prepared and dispatched.

Delivery times are estimates and depend on the destination and delivery provider.

Delays caused by delivery services, customs, public holidays or circumstances outside my control may occasionally occur.

You will receive a dispatch confirmation by email.

Tracking information will be provided when it is available for the selected delivery method.

Products are packed according to their size, material and fragility.

Paper products are protected against bending and moisture. Larger or more fragile products may require different packaging.

Orders delivered outside the European Union may be subject to local customs duties or import taxes.

These charges are determined by the destination country and may not be included in the price paid on this website.

Please check your delivery address before placing an order.

If an order is returned because the address was incorrect, incomplete or the package was not collected, additional delivery costs may apply before it is sent again.

For non-personalised products, you may contact me within 14 days after receiving your order if you wish to return it.

After notifying me, you have 14 days to send the product back.

The product should be returned safely, unused and in its original condition. You may inspect it only as you would in a physical shop.

Return delivery costs are paid by the customer unless the product is damaged, incorrect or not as described.

Personalised and custom-made products are created to your instructions.

The ordinary 14-day right to cancel does not apply to these products.

This does not affect your rights if the product is damaged, incorrect or not as described.

If your order arrives damaged or you receive the wrong product, please contact me as soon as possible.

Please include:

• Your order number
• A short description of the problem
• Clear photographs of the product and packaging

Email: hello@monikalongar.com

Approved refunds are returned using the original payment method.

For eligible returns, the refund will be processed within 14 days after I receive your return request.

I may wait until the returned product arrives or you provide proof that it has been sent.

The standard original delivery cost is refunded when required by law. Additional costs for a more expensive delivery method are not refunded.

Please contact me before returning a product.

Return instructions and the return address will be sent to you by email.

Email: hello@monikalongar.com